ASQ – CERTIFIED MANAGER QUALITY/OPERATIONAL EXCELLENCE (CMQ/OE)

The Certified Manager of Quality/Organizational Excellence is a professional who leads and champions process-improvement initiatives – everywhere from small businesses to multinational corporations – that can have regional or global focus in a variety of service and industrial settings.

A Certified Manager of Quality/Organizational Excellence facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.

The Certified Manager of Quality/Organizational Excellence should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.

The Certified Manager of Quality/Organizational Excellence evolved from the certified quality manager as a way to broaden the scope of the examination. The Quality Management Division surveyed certified quality managers and other recognized subject matter experts.

The survey results indicated that not only had the Body of Knowledge for quality managers changed, but the name of the program itself must be updated to reflect the broader scope of this position. With the approval of the ASQ Certification Board, the Certified Quality Manager program became the Certified Manager of Quality/Organizational Excellence program.

REQUIREMENTS

These are the requirements, experience and exam specifics for a Certified Manager of Quality/Organizational Excellence.

Work Experience

Candidates must have worked in a full-time, paid role. Paid intern, co-op or any other course work cannot be applied toward the work experience requirement.

Candidates must have 10 years of on-the-job experience in one or more of the areas of the Certified Manager of Quality/Organizational Excellence Body of Knowledge. A minimum of five years of this experience must be in a decision-making position, defined as the authority to define, execute or control projects/processes and to be responsible for the outcome. This may or may not include management or supervisory positions.

If you’ve been certified by ASQ as a quality auditor, reliability engineer, software quality engineer, or quality engineer, experience used to qualify for certification in these fields applies to certification as a manager of quality/organizational excellence, as long as the 10-year minimum requirement is met.

Education

Candidates who have completed a degree from a college, university or technical school with accreditation accepted by ASQ will have part of the 10-year experience requirement waived, as follows (only one of these waivers may be claimed):

  • Diploma from a technical or trade school — one year will be waived
  • Associate degree — two years waived
  • Bachelor’s degree — four years waived
  • Master’s or doctorate — five years waived

Degrees or diplomas from educational institutions outside the United States must be equivalent to degrees from U.S. educational institutions.

Expectations

These are the minimum expectations of a Certified Manager of Quality/Organizational Excellence.

  • Must be a professional who leads and champions process improvement initiatives in organizations that can have regional or global focus in a variety of product or service settings.
  • Must lead team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives.
  • Must help develop measurement systems to determine organizational improvement.
  • Must motivate and evaluate staff, manage projects and human resources.
  • Must analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.